NLP & Customer Review Analysis
We analyze user reviews, support tickets, and feedback to uncover trends, sentiment, and customer needs using natural language processing.
What's Included:
- Sentiment and emotion detection in reviews
- Topic clustering and trend detection
- Automated tagging and classification of feedback
- Data dashboards or exportable analysis reports
Use Cases:
- Customer satisfaction tracking from reviews
- Helpdesk and support ticket classification
- Analysis of survey responses and social media feedback
- Reputation monitoring and voice of customer analysis